IS EVERYTHING HANDMADE?

Yes! Every piece is made by hand, one at a time, right here by me. That means you might notice tiny differences in stitching or placement from piece to piece or from the photos, and honestly? That's the best part. No factory copies here, just one of a kind pieces made with a whole lot of heart.

WHAT IS THE SIZING OF THE PRODUCTS?

All items are unisex and made for everyone. If you love that relaxed oversized look, size up! Still not sure? Send me a message at dwellthread@gmail.com and I'll help you figure it out.

HOW SHOULD I WASH MY PRODUCTS?

To keep your pieces looking their best, wash them inside out on a gentle cycle. Air drying is always best, so skip the dryer and direct heat to keep the print and fabric looking fresh and lasting longer!

WHEN WILL MY ORDER SHIP?

Every order is made just for you! Nothing here sits on a shelf waiting, so once you order, I get to work creating your piece from scratch. Orders typically ship within 7 to 14 business days, not including transit time or weekends. I promise I work as quickly as I can to get it into your hands. Questions? Reach out at dwellthread@gmail.com anytime.

WILL I RECEIVE TRACKING FOR MY ORDER?

Yes, absolutely! Once your order ships you'll get an email with all your tracking info so you can watch it make its way home to you.

MY TRACKING SHOWS MY ORDER IS STUCK OR LOST. WHAT SHOULD I DO?

Once an order ships it's in the hands of the carrier, so please reach out to USPS or FedEx directly for updates. You're also always welcome to email me at dwellthread@gmail.com and I'll do everything I can to help you out!

CAN I CANCEL OR RETURN MY ORDER?

Because every piece is handmade and made to order just for you, I'm not able to accept cancellations, exchanges, or returns once your order is placed. I know that's not always what you want to hear, and I truly appreciate your understanding!

That said, if something isn't right or you have a question about your order, please reach out to me at dwellthread@gmail.com I would be happy to talk it through and work something out together.

CAN I CHANGE MY SHIPPING ADDRESS AFTER I PLACE MY ORDER?

Once an order is placed and processed I'm unable to change the shipping address, so please double check those details before checking out. If you catch a mistake right away, email me at dwellthread@gmail.com as fast as you can and I'll do my absolute best to get it sorted!

WHAT IF MY ORDER ARRIVES DAMAGED?

That's the last thing I want! If your order arrives damaged, please email me at dwellthread@gmail.com with a description and photos and I'll take care of you, not a problem.

 

STILL HAVE QUESTIONS? 

Please reach out — I would love to connect and help you with anything! 

dwellthread@gmail.com